Verdelle™ Return & Refund Policy

Please read this policy before sending any item back. To help us review your request properly, customers should contact our support team first and wait for return instructions when applicable.

1. Return Request Period

Customers may submit a return request within 30 days after delivery. Requests made after this period may not be eligible for review.

The return period is based on the delivery date shown by the shipping record.

2. Return Eligibility

To be considered for return, the item should generally meet the following conditions:

• The item is unused and in its original condition
• The item has not been washed, altered, damaged, or heavily handled after delivery
• Original packaging, labels, tags, manuals, accessories, or included parts are returned when available
• The request is submitted within the return period
• The customer has contacted Verdelle™ before sending the item back

We recommend checking your order soon after delivery. If something appears incorrect or affected, contacting us early helps the review process move more smoothly.

3. Returns That May Not Be Accepted

Some return requests may be declined if the item does not meet the required conditions. This may include:

• Items showing signs of use, wear, washing, or customer-caused damage
• Products that have been modified, repaired, assembled incorrectly, or altered after delivery
• Items missing important parts, packaging, tags, labels, or included accessories
• Returns sent without contacting customer support first
• Requests submitted outside the stated return period

If you are unsure whether your item qualifies, please contact us before arranging a return shipment.

4. How to Start a Return

To request a return, please email our support team at: info@plant-material.com

Please include the following information in your message:

• Your order number
• The email address used at checkout
• The product name or item you would like to return
• A short explanation of the request
• Clear photos if the item arrived damaged, incorrect, or visibly affected

After reviewing the request, our team will provide the next available steps if the return is eligible.

5. Return Shipping

Unless the item arrived damaged, incorrect, or affected by an order issue, customers are generally responsible for return shipping costs.

We recommend using a trackable shipping method. Verdelle™ is not responsible for return packages that are lost, delayed, or delivered to the wrong location due to carrier handling or incorrect return shipment details.

Please do not send a return package until you have received return instructions from our support team.

6. Damaged or Incorrect Items

If your order arrives damaged, incorrect, or visibly affected, please contact us within 48 hours of delivery.

To help us review the situation, please include:

• Your order number
• Photos of the item
• Photos of the outer packaging if available
• A short description of the issue

Once the information is received, our team will review the details and provide an appropriate next step based on the condition of the order.

7. Refund Review Process

After an approved return is received, the item will be reviewed before a refund decision is completed. If the return meets the required conditions, the refund will be issued to the original payment method used for the order.

Refund posting time may vary depending on the bank, card issuer, or payment provider. In many cases, approved refunds may take 5–10 business days to appear after processing.

8. Partial or Declined Refunds

A refund may be reduced or declined if the returned item does not meet the required return conditions. This may apply when an item is used, damaged after delivery, missing parts, returned late, or returned without following the instructions provided by support.

9. Exchanges

Verdelle™ does not currently process direct exchanges. If you would like a different item, color, size, or style, we recommend placing a new order and submitting a return request for the original item if it meets the return conditions.

10. Order Cancellation Requests

Cancellation requests should be submitted as soon as possible after placing an order. If the order has not yet been processed, packed, or shipped, we will do our best to assist.

Once an order has entered processing or shipment, cancellation may no longer be available.

11. Late or Missing Refunds

If your refund has been approved but has not appeared, please first check with your bank, card issuer, or payment provider. Some providers may need additional time to post the refund.

If you still need help after checking with your payment provider, please contact our support team.

12. Contact Information

For questions about returns, refunds, cancellations, or order issues, please contact us:

Brand: Verdelle™
Company Name: Plant Material - Glassell Park
Address: 3350 N Eagle Rock Blvd, Los Angeles, CA 90065, United States
Phone: +1 (323) 474-6842
Email: info@plant-material.com