Verdelle™ Shipping Policy

1. Order Preparation

Orders are usually prepared within 1–2 business days after payment has been successfully completed. Orders are processed during regular business days:

Monday – Friday: 9:00 AM – 6:00 PM

Orders placed on weekends or public holidays will begin processing on the next available business day. Once an order is prepared, it will be transferred to the shipping carrier for delivery.

2. Estimated Transit Time

For orders shipped within the United States, estimated transit time is generally 3–5 business days after shipment.

This estimate begins after the package has been handed over to the carrier. Actual delivery timing may vary depending on destination, carrier movement, and local delivery conditions.

3. Total Estimated Delivery Time

The full delivery timeline includes both order preparation and carrier transit.

• Order preparation: 1–2 business days
• Shipping transit: 3–5 business days
• Total estimated delivery time: 4–7 business days

Delivery estimates may change during holidays, busy shipping seasons, weather events, regional service interruptions, or other circumstances outside normal store processing.

4. Shipping Fees

Shipping fees are displayed at checkout before the order is submitted. Available shipping methods and costs may vary based on the delivery address, order details, and selected shipping option.

If promotional shipping or discounted shipping is available, it will be shown during checkout when applicable.

5. Tracking Information

After an order ships, customers will receive a shipping confirmation email with tracking details when available. Tracking numbers can be used to review shipment progress through the carrier’s tracking system.

Tracking updates may not appear immediately after shipment. Please allow time for the carrier to scan and update the package status.

6. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout. Verdelle™ is not responsible for delivery delays, failed deliveries, or returned packages caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice an address error after placing an order, please contact us as soon as possible. We will do our best to assist before the order has been processed or shipped.

7. Delivery Delays

While we aim to process orders in a timely manner, delays may occasionally occur after a package leaves our handling process. Common reasons may include carrier routing updates, weather conditions, high-volume shipping periods, incomplete delivery information, or local service limitations.

Once a package has been transferred to the carrier, the delivery schedule is managed by the carrier.

8. Delayed or Missing Tracking Updates

If your package appears delayed, please first review the tracking information provided in your shipping confirmation email.

If tracking has not updated for an extended period, you may contact the carrier for more detailed delivery information. You may also contact Verdelle™ support, and we will assist where possible.

9. Undeliverable or Returned Packages

A package may be returned if the address is incomplete, delivery attempts are unsuccessful, or the package is not collected according to carrier procedures.

If a package is returned to us, we may contact the customer regarding available next steps. Additional shipping costs may apply if reshipment is requested.

10. Shipping Availability

Verdelle™ currently ships orders within the United States. Shipping availability may change over time, and available shipping options will be displayed at checkout.

11. Contact Information

For questions about shipping, tracking, delivery updates, or address corrections, please contact us:

Brand: Verdelle™
Company Name: Plant Material - Glassell Park
Address: 3350 N Eagle Rock Blvd, Los Angeles, CA 90065, United States
Phone: +1 (323) 474-6842
Email: info@plant-material.com